Frequently Asked Questions
Everything you need to know about your Athentiq experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At Athentiq, we prioritize quality and ethics. We work closely with certified manufacturers to ensure our fabrics are high-quality, durable, and responsibly produced.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.